OUR POLICY

Returns & Exchanges

We understand that sometimes, things just don’t work out. That’s why we'll be happy to help with an online return or exchange within 30 days. Please note that our small Huggets are non-refundable and non-exchangeable. For all other products, the labels need to remain intact, and the item must be unwashed.

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Frequently Asked Questions

If you’d like to change or cancel your order, please email us as soon as possible at hello@bearaby.com or get in touch via this contact form. Unfortunately, no orders can be canceled once they have been processed and fulfilled by our warehouse, but our team will do our best to help!

Please note that if you cancel your order before it ships out, we will automatically initiate a refund to your credit card or original method of payment. Credit will be received within 15 days, depending on your card issuer's policies.

We understand that sometimes things don’t work out as planned and that’s why we offer a 30-day exchange window on all our products.

Provided you haven’t washed your weighted blanket, Muslin Cocoon, Plushknit Cocoon, warmable, Dreamer, Cuddler Cover, Bearabuddy or Pupper Pod cover yet and your shipping address is within the contiguous US, you can return your product. For Cuddlers, Pupper Pod, medium and large Huggets, as long as the branded label is still attached to the product, you have the original packaging, and your shipping address is within the contiguous US, you can exchange your product.

Please click  here  to request an exchange.

*Please note that gift cards and the small Huggets are not exchangeable and non-refundable.

Once your return is processed, we will initiate a refund automatically to your credit card (or original method of payment). Partial refunds will be initiated in case the item is damaged, washed, or stained. Credit will be received within 15 days, depending on your card issuer's policies.

Please keep in mind that we do charge a return processing fee, unless you added send-back security at checkout. Opting for send-back security means there will be no processing fee.

-$7.99 USD per item for Dreamer and Nap Wrap

- $14.99 USD per item for Calmer, Snuggler, Lounger, Cuddler, Cuddler Cover, Cuddling, Cuddling Cover, Ocean Napper, Napplings ( 6 & 8 lbs), medium and large Huggets, Muslin Cocoon, Plushknit Cocoon, 10 lb Napper, Travel Napper, and Bearabuddies.

- $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Ocean Hugger.

- $24.99 for 30 lb Hugger, 25 lb King Ocean Hugger, Pupper Pod & Napigan.

This fee helps us cover the inspection and processing fees at our warehouse and fulfillment facilities.

*Please note that gift cards and the small Huggets are not exchangeable and non-refundable.

We understand that sometimes things don’t work out as planned. That’s why we offer a 30-day return window.

Provided you haven’t washed your weighted blanket, Muslin Cocoon, warmable, Cuddler Cover or Pupper Pod cover yet and your shipping address is within the contiguous US, you can return your product. For Cuddlers, Pupper Pod, medium and large Huggets, as long as the branded label is still attached to the product, you have the original packaging, and your shipping address is within the contiguous US, you can return your product.

Please keep in mind that we do charge a return processing fee, unless you added send-back security at checkout. Opting for send-back security means there will be no processing fee.

  • $7.99 USD per item for Dreamer and Nap Wrap
  • $14.99 USD per item for Calmer, Snuggler, Lounger, Cuddler, Cuddler Cover, Cuddling, Cuddling Cover, Ocean Napper, Napplings ( 6 & 8 lbs), medium and large Huggets, Muslin Cocoon, Plushknit Cocoon, 10 lb Napper, Travel Napper, and Bearabuddies.
  • $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Ocean Hugger.
  • $24.99 for 30 lb Hugger, 25 lb King Ocean Hugger & Napigan.

This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities.

To start a return click here.

Please note that gift cards, Pupper Pods, Weighted Comforters, and the small Huggets are not exchangeable and non-refundable.

Please keep in mind that we do charge a return processing fee, unless you added send-back security at checkout. Opting for send-back security means there will be no processing fee.

-$7.99 USD per item for Dreamer and Nap Wrap.

- $14.99 USD per item Calmer, Snuggler, Lounger, Cuddler, Cuddler Cover, Cuddling, Cuddling Cover, Ocean Napper, Napplings ( 6 & 8 lbs), medium and large Huggets, Muslin Cocoon, Plushknit Cocoon, 10 lb Napper, Travel Napper, and Bearabuddies.

- $19.99 USD per item: 15, 20, and 25 lb Nappers & the 20 lb Queen Ocean Hugger.

- $24.99 for 30 lb Hugger, 25 lb King Ocean Hugger, Pupper Pod & Napigan.

This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities.

*Please note that gift cards and the small Huggets are not exchangeable and non-refundable.

Please keep in mind that we do charge a return processing fee, unless you added send-back security at checkout. Opting for send-back security means there will be no processing fee.

- $14.99 USD per item for Calmer, Snuggler, Lounger, Cuddler, Cuddler Cover, Cuddling, Cuddling Cover, Ocean Napper, Napplings ( 6 & 8 lbs), medium and large Huggets, Muslin Cocoon, Plushknit Cocoon, 10 lb Napper, Travel Napper, and Bearabuddies.

- $19.99 USD per item: 15, 20, and 25 lb Nappers, & the 20 lb Queen Ocean Hugger.

- $24.99 for 30 lb Hugger, 25 lb King Ocean Hugger, Pupper Pod & Napigan.

This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities.

*Please note that gift cards and the small Huggets are not exchangeable and non-refundable.

Canada is unfortunately out of our free return shipping area and we do not cover the international return shipping costs, but if you’d like to send your item back regardless.