OUR POLICY

Returns & Exchanges

We understand that sometimes, things just don’t work out. That’s why we offer hassle-free exchanges or returns within 30 days of purchase. Provided you haven’t washed your Napper, we’ll happily take it back, no questions asked.

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Frequently Asked Questions

We understand that sometimes things don’t work out as planned and that’s why we offer a 30-day exchange window on all our products. Provided you haven’t washed your Napper yet, and your shipping address is within the contiguous US you can exchange your purchase for a different item – please click here to request an exchange

Please note that the S’well x Bearaby bundle is not eligible for exchanges or returns.

Once your return is processed, we will initiate a refund automatically to your credit card (or original method of payment). Partial refunds will be initiated in case the item is damaged, washed, or stained. Credit will be received within 15 days, depending on your card issuer's policies.

Please keep in mind that we do charge a return processing fee of $14.99 USD. This charge helps us cover for the inspection and processing fees at our warehouse and fulfillment facilities.

We understand that sometimes things don’t work out as planned and that’s why we offer a 30-day return window. Provided you haven’t washed your item yet, and your shipping address is within the contiguous US you can return your item. Once we receive the returned item, we inspect it and process your refund.

Please note that the S’well x Bearaby bundle is not eligible for exchanges or returns.

To start a return click here.

Yes, when returning an item in the 30-day window return shipping is free – please note that we do charge a processing & inspection fee of $14.99, which is deducted from the refund.

We charge a $14.99 fee to cover the cost of processing and inspecting the return at our warehouse. The processing fee is waived for exchanges.

Canada is unfortunately out of our free return shipping area and we do not cover the international return shipping costs, but if you’d like to send your item back regardless, please reach out to our Bearabuddies via hello@bearaby.com to guide you through the process.