OUR POLICY
Returns & Exchanges
We understand that sometimes, things just don’t work out. That’s why we'll be happy to help with an online return or exchange within 30 days. Please note that our small Huggets are non-refundable and non-exchangeable. For all other products, the labels need to remain intact, and the item must be unwashed.
International
I’d like to arrange a return or exchange from Canada.
To arrange a return from Canada, please contact our Bearabuddies on the customer service team at hello@bearaby.com
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Frequently Asked Questions
What if I want to cancel or change my order?
If you’d like to change or cancel your order, please get in touch via this contact form. Unfortunately, no orders can be canceled once they are already processed and fulfilled by our warehouse.
How do exchanges work?
We understand that sometimes things don’t work out as planned and that’s why we offer a 30-day exchange window on all our products. Provided you haven’t washed your weighted blanket yet and your shipping address is within the contiguous US, you can return your product. For medium and large Huggets, as long as the branded label is still attached to the product, you have the original packaging and your shipping address is within the contiguous US, you can still exchange your Hugget. Please click here to request an exchange
*Please note that gift cards and the small Huggets are not exchangeable and non-refundable.
How quickly can I expect my refund?
Once your return is processed, we will initiate a refund automatically to your credit card (or original method of payment). Partial refunds will be initiated in case the item is damaged, washed, or stained. Credit will be received within 15 days, depending on your card issuer's policies.
Please keep in mind that we charge a processing fee each item returned.
- $14.99 USD per item for Cuddler, Cuddler Cover, Napplings (6 & 8 lbs), Medium and large Huggets, 10 lb Napper and Travel Napper.
- $19.99 USD per item: 15, 20, and 25 lb Nappers.
- $24.99 for 30 lb Hugger, Pupper Pod & Napigan.
This charge helps us cover the inspection and processing fees at our warehouse and fulfillment facilities.
*Please note that gift cards and the small Huggets are not exchangeable and non-refundable.
How do returns work?
We understand that sometimes things don’t work out as planned. That’s why we offer a 30-day return window.
Provided you haven’t washed your weighted blanket, Cuddler Cover or Cuddling cover yet and your shipping address is within the contiguous US, you can return your product. For Cuddlers, Cuddlings medium and large Huggets, as long as the branded label is still attached to the product, you have the original packaging, and your shipping address is within the contiguous US, you can return your product.
To start a return click here.
We charge a processing fee of each item returned :
- $14.99 USD per item for Cuddler, Cuddler Cover, Cuddling, Cuddling Cover, Ocean Napper, Napplings ( 6 & 8 lbs), medium and large Huggets, 10 lb Napper and Travel Napper.
- $19.99 USD per item: 15, 20, and 25 lb Nappers.
- $24.99 for 30 lb Hugger & Napigan.
This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities.
Please note that gift cards, Pupper Pods, Weighted Comforters, and the small Huggets are not exchangeable and non-refundable.
Is return shipping free?
Yes, when returning an item in the 30-day window return shipping is free – Please keep in mind that we do charge a processing fee for each item returned.
- $14.99 USD per item for Cuddler, Cuddler Cover, Napplings (6 & 8 lbs), Medium and large Huggets, 10 lb Napper and Travel Napper.
- $19.99 USD per item: 15, 20, and 25 lb Nappers.
- $24.99 for 30 lb Hugger, Pupper Pod & Napigan.
This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities.
Do you charge a processing fee?
We charge a processing fee for each item returned.
- $14.99 USD per item for Cuddler, Cuddler Cover, Napplings (6 & 8 lbs), Medium and large Huggets, 10 lb Napper and Travel Napper.
- $19.99 USD per item: 15, 20, and 25 lb Nappers.
- $24.99 for 30 lb Hugger, Pupper Pod & Napigan.
This fee helps us to cover the cost of inspecting and processing the return at our warehouse and fulfillment facilities.
How do returns from Canada work?
Canada is unfortunately out of our free return shipping area and we do not cover the international return shipping costs, but if you’d like to send your item back regardless.
Please click here to request an exchange to guide you through the process
